Whither the Customer Service Excellence?

Blogger Nan C. Loyd recently posted an interesting article on her Joy-Cafe.com blog, about the lack of follow-through and excellent business practices within many businesses today.  She raises some valid points, and asks the question "What on earth happened to the ‘the customer is always right’ attitude?"

While personally, I tend to modify that statement:
The customer may not be always right, but they are always the customer, and therefore should never be made to feel wrong.

But I know where Nan is coming from.  Read her post, simply called Excellence.

  — Chuck Dennis

Leave a Reply

%d bloggers like this: