Tag Archives: sales

All I Want for Christmas is… a customer-focused value proposition?

Some of you in reading this will question whether what I’m proposing is really a marketing responsibility or a sales responsibility. But the point is that the buying climate out there is forcing marketing and sellers to engage and partner more closely than ever before. It takes a village of marketing and salespeople to land and keep happy customers. Marketing has the power and expertise to lead the way on that journey.  So please read this and let me know what you think!

• Customer-focused value proposition that clearly states the prospect’s challenge or goal, your company’s specific offer to address it, and what differentiates your offer from available alternatives;

• Customer-focused benefits (not features) tailored to individual personas/titles of target prospects;

• List of key value drivers that guide the prospect’s decision process, quantified with verifiable proof (customer testimonials, case studies, or third party validation). Qualification tools make all the difference in streamlining the sales process and driving closeable opportunities into the pipeline. While it is sales’ job to qualify, there is a role for marketing to play in driving the process.

• Create a “Prospect Fit Index,” which provides an easy and consistent method for sales to determine whether a prospect is worth pursuing. The index should outline what is a poor fit versus an optimal fit based on a set of 5–7 key criteria that describe the best and closable sales targets for your products or services. Any prospect can be quickly assessed or scored based on where they map across the index.

• Develop a lead measurement tool that allows both marketing and sales to score a lead to be able to assess the quality of leads coming in, and to determine which leads should be pursued versus nurtured until they are ready to go to sales.

Oh yes, there is more!  Click here to continue.

Customer Fit: Do You Know What You Are Seeking?

You’re looking for more business.  The bad news is, so is everyone else in the world.  the good news is, you have a plan.  At least you will after reading this.

Evaluate the makeup of your best customers.  Things to consider:

  • market position
  • revenue size of organization
  • number of employees
  • market type
  • technology platform
  • competitive strategy
  • core business challenge
  • opportunity size
  • core product penetration
  • level of support needed
  • referral or reference potential
  • industry fit.

What common factors do they share?  What trends do you see emerging?

Develop your own set of custom criteria, get internal buy-in for the list, and prioritize by overall value to your business.  Go do this!  Now!

– Lisa Dennis

Dear Everybody – Sales & Marketing Letters

Marketing and sales writing needs to be written for the masses but sound like it’s written for the individual.

We want to be sure it’s not too long, but not too short.  Does it cover all the key points, and include a call-to-action?

While we too often focus on correctness – we need to spend more time on what actually generates response.  Personal, prospect-focused, informational content will get letters read. Understanding what your specific target is motivated by personally will increase readability as well.  Include proof of what you say – third party, objective proof that your offer has real utility that is true and documented.

In other words, write a letter to me, not to everyone you know.

– Lisa Dennis

PS – Peter Shankman coincidentally addressed this very issue in his blog recently - as usual, he hits the nail on the head.

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