Tag Archives: rude

The Power of Visuals

We’ve all heard the expression that a picture is worth a thousand words.  Well, what about a gesture?  How many words is that worth?  It depends on how serious you are about the image that your company is trying to convey out in the world. Last week, the power of the gesture struck me as [...]

Fly With Us? US Air Grounds Itself With This Passenger

As many of you know, the airline industry is at a difficult cross roads:  vying for customers, increasing fuel costs, profitability eroding, some airlines even emerging from bankruptcy filings.  Seems like a time when focusing on the customer would be a top priority, no?  Well – not for every airline, apparently.  Perhaps US Airways needs [...]

Follow

Get every new post delivered to your Inbox.

Join 726 other followers