Tag Archives: relationships

All (Good) Business is About Relationships

June 22, 2009 – 8:59 AM

I've never met the man in person, but I've known him for several years now.  We met on the social media web site, Ryze.com, and have stayed in contact over the years.  I've always liked this guy, and he has always been very generous with his time in answering any web- or SEO-related questions I [...]

By knowledgence associates | Posted in Business, Customer Service | Also tagged | Comments (7)

Customer Relationship = Customer Retention

April 16, 2009 – 6:54 PM

In a good blog post, called It's the Relationship, Stupid, the author (one of the principals from My Creative Team, in Charlotte, NC) talks about the difference one new manager made in turning a local restaurant from good to great.  This manager inherited a restaurant where the author had experienced pretty good food, but pretty [...]

By knowledgence associates | Posted in Business, Customer Service | Also tagged | Comments (3)

Be Friendly to Your Customers, but Don’t Treat Them Like Friends

February 29, 2008 – 8:33 PM

As readers of this blog know, I am not shy about shining a spotlight on examples of poor customer service, and sharing my views on how the matter could have been improved.  Armchair quarterbacking, I believe it is called. That said, I must now point the finger at myself. <===== In a conference call with [...]

By knowledgence associates | Posted in Customer Service | Also tagged | Comments (0)
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