I've never met the man in person, but I've known him for several years now. We met on the social media web site, Ryze.com, and have stayed in contact over the years. I've always liked this guy, and he has always been very generous with his time in answering any web- or SEO-related questions I might have. So when a client of mine needed a new web host, I was quick to direct him to Reg Charie of 0Grief.com.
We got the client's new site up on Reg's servers, and all worked well. But then I needed to add some content to the site for the first time, and needed guidance. Reg was able to instruct me in this endeavor. But then a strange problem popped up.
I noticed that the web site looked fine in browsers like Firefox, Chrome, and Flock, but in Internet Explorer, the text was all centered, as opposed to justified left. I contacted the web site designer, but he had no explanation for why or how that could happen. I mentioned it to Reg on a Skype chat, and he spent the next 45 minutes of his own time, trying to figure out and correct the problem. As Reg is much more familiar with HTML code than I, he scoured it, looking for the root cause of this particular problem. He managed to correct the home page, but then realized the problem carried over to the entire site. At this point, he advised me that it might be easier just to reload the entire site. I contacted the web designer and had him do just that, and the problem was resolved.
The point of this post is to show the value of relationships in business. Your vendors don't all have to be your best friends, but if you have maintained a good relationship with them, you will find they will provide you with the Platinum level of service, even if you're only a Bronze level customer. On the other side of that coin, if you are providing service, when you give that Platinum level of service to everyone you come in contact with, you will find yourself being referred to friends and colleagues of all your clients, and will build a reputation as a trusted adviser. There's a reputation that will serve you well. It's worked for Reg Charie!
— Chuck Dennis