Just had an epiphany about customer service, that might just give all merchants & vendors something to think about. This one is hot off the presses… of my life. We had a futon in storage, and we retrieved it today. Six months ago, when I broke it down for storage, I carefully put all the [...]
-
The Customer View Blog
-
Tag Cloud
advertising anger brand business communication convenience customer customer fit customer retention customers customer service escalation excellence gratitude helping interview lost custmers lost revenue loyalty marketing metrics persona problem resolution professional profile recovery reference referral relationships reputation response retention rude sales service social media testimonials thanks value video viral win-back -
Blogroll
- Lisa Dennis BrandYourself Profile Lisa Dennis is on brandyourself.com – check out her profile!
