This is sad, it really is. As one who has dedicated his professional life to providing, teaching, and coaching customer service excellence, I was frustrated, but not surprised, to read that Customer Service is not getting any better. It seems to be getting worse. And most customers don't even hope for good service any more. [...]
-
The Customer View Blog
-
Tag Cloud
advertising anger brand business communication convenience customer customer fit customer retention customers customer service escalation excellence gratitude helping interview lost custmers lost revenue loyalty marketing metrics persona problem resolution professional profile recovery reference referral relationships reputation response retention rude sales service social media testimonials thanks value video viral win-back -
Blogroll
- Lisa Dennis BrandYourself Profile Lisa Dennis is on brandyourself.com – check out her profile!
