Tag Archives: anger

Hammer Time – Angry Customer Style

A recent article in the Washington Post titled Taking a Whack Against Comcast tells the story of a 75 year old Virginia woman, who, after receiving poor and indifferent service over the course of four separate incidents, decided to draw some attention ftom her cable provider’s service department by taking a hammer to a service [...]

Hell Hath No Fury Like a Customer Scorned

It used to be, if your business angered a customer, you could lose the customer’s business, and count on him telling anywhere from 5 to 25 people about the negative experience.  Depending on the nature of the the experience and the credibility of the angry customer, you might take a business hit from some existing [...]

Take That to the Bank!

I am currently working on an article concerning Angry Customers and the banking industry.  As you can imagine, there are a number of instances where customers are not happy with their banks.  Today’s Boston Globe has an interesting article called “Man Beats Bank.”  The gist of the article is that, above and beyond the typical [...]

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