Development and delivery of training curriculum for client’s call center vendor focusing on how to get a fully qualified lead.
Project included design and delivery of focus groups with both Inside Sales and Field Sales staff to determine their “ideal lead” specifications; analysis and recommendations of changes to call center scripting and program flow; and training curriculum development including evaluation of existing sales tools, and creating student guide, trainer guide, and all class materials. Included on-site delivery to call center vendor.
Development and delivery of training curriculum for web-based lead distribution system.
Overall curriculum development, including evaluation of software usability factors, and creating user guides, trainer guides, and training presentation. Delivered to the national sales force via web-based training vehicle. Fast-track project that was completed and delivered in less than 10 days.
Instructional Design and development of two self-study guides to facilitate training the national sales force.
on how to select and engage partners in selling total solution products utilizing partners. Project included instructional design, content gathering and review, interviewing of relevant sales and ePartner staff. Project resulted in two self-study guides launched across the national sales force, as well as in New Hire Sales Training, and on the company’s Knowledge Bank.
Design and development of three Partner Workshops delivered at Annual Sales Kick-off for high technology company.
Project included in overall workshop design, content specification, and facilitation of content gathering from six partner companies. The workshop topic was “The Anatomy of an ePartner Deal” – and featured cases studies on eCommerce, eBusiness, and eMarkets. Project also included writing, editorial, and presentation coaching. The workshops were delivered to 800 sales and marketing personnel in 9 sessions.