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recent articles
The Independent Consultant, Society of Actuaries, The Angry
Client, Your Practice's Best Friend
leader2leaders.com,
, 360 Degree View Promises Delivery
Executive Matters, American Management Association, Your Friend
the Angry Customer
Ezine@rticles, Judgment Day - Assessing Your Service
Women's Business Boston, 360-Degree View Promises Delivery
Business & Legal Reports: Don't Neglect Marketing for HR
Wild Women Entrepreneurs: The Power of First Impressions
Wild Women Entrepreneurs: Getting to Know Your Customers
news
Chuck Dennis Appointed to Customer Advisory Board at Constant Contact
Radio Interview
7/07/04 - Moneymattersradio.net
Guest
Opinion at Babson College's Center for Women's Leadership
publications
Indus Business Journal Online:
Contrary to belief, angry customer is your friend, Chuck Dennis,
August 15, 2006
CustomerServiceManager.com:
Standards of Service, Chuck Dennis, July 2006
CustomerServiceManager.com:
Anatomy of an Angry Customer, Chuck Dennis, June 2006
Mentoring, Coaching & Leadership Development, NERCOMP Workshop,
Worchester, MA, Feb. 8, 2005
Driving HR Value by Marketing to Your Customers: Employees, Managers,
Leaders, HR.com
Value Propositions: It's About the
Customer, Not You!, ProDirect Newsletter (April 2003)
Top 5 Referral Strategies, ProDirect
Newsletter (March 2003)
Stand out and Win!, Women Entrepreneurs in
Science & Technology (WEST) Newsletter
Knowledgence Associates Quoted by Forrester Research (February
1999)
Knowledgence
Associates Quoted by Business Week Online
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