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By now you’re 30+ days past your Annual Sales
Kick-off meeting. The sessions went off without a hitch and the travel
reports have been filed – does that mean the "high" is over? Not if you
want to leverage the time and investment you made to set the direction
and tone of the 2007 sales year. After participating in several
corporate sales kick-offs this past January, here are a few tips to
extend the impact of your sales meeting throughout the year.
Tip 1 – Amplify the Theme
Take the theme you used for this year’s kick-off
and reuse it in every “All Sales” communication that goes out to your
team. Think about how the theme relates to the content of what you are
sending to the reps – and tie it in at every opportunity. What actions,
activities or occurrences are contributing to achieving the goal of the
theme? For example, if the theme is “Leading Customer Success,” then
every time a customer has become successful using your product or
service, share it with your organization. Note – I’m suggesting sharing
the customer’s success which means waiting until the product is
installed, used and shown to be successful. This is about embodying the
theme, not just celebrating the sale.
Tip 2 – Demonstrate Learning Quarterly
The majority of annual sales meetings have an
element of training to them. How do you ensure that the training
investment is showing some benefits? And how do you make sure that your
sales reps are actually using what they learned? Include a refresher,
case study, or exercise at quarterly or regional meetings that reps can
work on as a team to reinforce the skills and information. Left to
their own devices, most reps will revert quickly back to what they were
doing before – usually because no one has made them accountable for
changing their sales behaviors.
Tip 3 – Act Now on Meeting Feedback
The time to start addressing feedback from the
attendees is not at year-end when you’re preparing for the 2008
kick-off. It’s highly likely that there are suggestions, issues, and
concerns that could be addressed over the course of the year. Are there
tools, skills or information they wish they had received? Don’t wait
until next year to provide it. What aspects of the event can be
replicated or built into the daily sales culture? Is there a “quick
win” item that can be addressed soon that will let them know you heard
them and that their feedback was meaningful?
Tip 4 – Engage Partners & Customers Early
The most successful meetings include active
participation by partners and/or customers. But the challenge is to get
their commitment to prepare and come when they are scrambling to put
together their own meeting. Begin thinking about and talking about
content and their potential roles mid-year. How do they want to engage
with your company and sales force? This is an excellent opportunity to
deepen an important set of relationships. Instead of just asking them
to come and deliver a presentation, ask for their input and ideas on the
meeting’s theme and content. It will make the planning process for next
year easier (by starting early), and it shows a commitment to your sales
force that your team and your customers will reap the benefits from.
Tip 5 – Track & Communicate Progress
Every meeting has multiple desired outcomes – some
financial, some operational, some skills-based – all focused on progress
and growth. Consider communicating achievement of milestones throughout
the year – above and beyond just the sharing of the revenue numbers.
What partnership reached a new level this quarter? How many reps
succeeded in calling at the C-level successfully? How specifically have
the new tools you armed them with made a difference? Communicating
progress against a complete set of the meeting’s objectives, and not
just the revenue goal, will provide a sense of momentum and help propel
your team further faster.

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