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Customers, like the businesses that serve them, come in all shapes and sizes.  But the one trait that they all share is that they are human.  And human beings seek positive, enjoyable experiences, especially when their (or their company’s) hard-earned money is involved.  While this is not exactly earth-shattering news, it is remarkable how many businesses overlook this concept while trying hard to service their customers.

Regardless of whether your business serves individual customers one at a time, or the company that employs you serves big accounts from other large companies, the game of commerce is still based upon relationships.  The old adage says that people do business with people they like, and in this seminar, we will discuss ways of creating a likable, enjoyable, and comfortable customer experience. 

Topics covered include: 

• We’re All Customers – tapping into our own personal service experiences
   
• Success in the Details – little things you can do that mean a lot
   
• Generosity Pays – give a little, and get a lot in return
   
• The Delicate Art of Saying No – the customer is not always right
   
• Service Strategy – coordinating the service you are delivering with the service your customers are seeking
   
• So, Can I See You Again? – developing repeat business

Who Should Attend?

Inside Sales Representatives|
Inside Sales Managers
Inside Sales Supervisors
Customer Service & Support Representatives
Technical Support Representatives
Customer Service Managers
Customer Service Supervisors

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