All (Good) Business is About Relationships

I've never met the man in person, but I've known him for several years now.  We met on the social media web site, Ryze.com, and have stayed in contact over the years.  I've always liked this guy, and he has always been very generous with his time in answering any web- or SEO-related questions I might have.  So when a client of mine needed a new web host, I was quick to direct him to Reg Charie of 0Grief.com.

We got the client's new site up on Reg's servers, and all worked well.  But then I needed to add some content to the site for the first time, and needed guidance.  Reg was able to instruct me in this endeavor.  But then a strange problem popped up.

I noticed that the web site looked fine in browsers like Firefox, Chrome, and Flock, but in Internet Explorer, the text was all centered, as opposed to justified left.  I contacted the web site designer, but he had no explanation for why or how that could happen.  I mentioned it to Reg  on a Skype chat, and he spent the next 45 minutes of his own time, trying to figure out and correct the problem.  As Reg is much more familiar with HTML code than I, he scoured it, looking for the root cause of this particular problem.  He managed to correct the home page, but then realized the problem carried over to the entire site.  At this point, he advised me that it might be easier just to reload the entire site.  I contacted the web designer and had him do just that, and the problem was resolved.

The point of this post is to show the value of relationships in business.  Your vendors don't all have to be your best friends, but if you have maintained a good relationship with them, you will find they will provide you with the Platinum level of service, even if you're only a Bronze level customer.  On the other side of that coin, if you are providing service, when you give that Platinum level of service to everyone you come in contact with, you will find yourself being referred to friends and colleagues of all your clients, and will build a reputation as a trusted adviser.  There's a reputation that will serve you well.  It's worked for Reg Charie!

  — Chuck Dennis

7 Comments

  1. Posted June 25, 2009 at 1:40 PM | Permalink | Reply

    Mr. Dennis, that is an exemplary review of an exceptional man.
    I know what you mean. When I started out in 2004 with a single site, I dealt with designers who always charged me for even asking the questions, then took days to complete a task which I now know was simple, but made things out to be complicated. I “met” Reg Charie early in 2005. I have never met Reg Charie in person either. He has been an unwavering source of truly expert advice, creates sites that are technically correct, initiates rapid implementation of changes, and teaches me about my applications so I understand why things are the way they are. He is forthright in how and what he does. He has created and guided me through several sites.
    I recieve truly “Platinum” Service – even for a fun “Bronze” site like The Nothing Page.

  2. Posted June 29, 2009 at 11:15 PM | Permalink | Reply

    Reg is my friend from Ryze…three years (or so), now.
    His friendly and higly proffesional advice was very helpful to SEO my web page … I have it ranked first in google for some of the keywords my clients use to find services like mine (in Spanish: http://www.socio-en-usa.com)

  3. Posted June 30, 2009 at 6:14 AM | Permalink | Reply

    Reg is a great man and over the past couple years whenever I had a problem with a site, or a clients site Reg has been there to help me. He has come to be the one I trust when I am stuck looking for information or am at my wit’s end with a problem on my own sites. I “love” Reg as he is always there for me and has always been a great guy with a sense of humor that turns any situation around 🙂

  4. Posted July 4, 2009 at 7:18 PM | Permalink | Reply

    I got to know Reg on the Ryze network. I instantly liked him because he is kind and extremely helpful to all he comes in contact with.
    Recently i had a serious emergency come up with my previous hosting company. Without Reg’s help it would have been a total disaster.
    Yet late at night after hours, i contacted him for his help and he immediately went into action to help me!
    He then continued to make sure that he helped me through other small problems cleaning up the mess i had been left with from the other place.
    Now where do you get service like that these days?
    Its great knowing that there are still people out there in the world who TRULY GENUINELY care!
    I adore reg’s incredible sense of humor too, as he was able to take a stressful situation i had and yet make me walk away from it feeling that all was alright!
    THANKS REG! 🙂
    I would and will HIGHLY recommend him to anyone i meet.

  5. Posted July 6, 2009 at 3:06 PM | Permalink | Reply

    This is spot on in terms of relationship buidling. Reg is an awesome bloke and user of the LovingTech community where he frequents.
    blog bookrmarked

  6. Posted September 19, 2009 at 3:46 PM | Permalink | Reply

    Reg is a friend of mine on Ryze. It was only fairly recently that I became aware of his outstanding computer expertise. I just knew I had to listen to whatever he said. Thanks to Reg, I was able to remove an infection from my machine that my paid online security system was unable to detect.

  7. Posted October 18, 2009 at 11:51 PM | Permalink | Reply

    I read again all those messages about Reg…let me tell you it is totally true..Reg is awsome, as friend , as consultant he totally deserves a good rank reputation.
    Eduardo Montesinos
    http://www.socio-en-usa.com

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